Personalised Infinity String Art & Photo Board | Custom Couple Gift

Shipping Policy

Thank you for choosing IIFA GIFTS ! We’re committed to providing you with a great shopping experience. Please take a moment to read our shipping policy, which outlines how we handle the delivery of your handcrafted items.1. Order Processing Time:Once your payment is confirmed, we start processing your order within 1-2 business days.For customized or personalized items, additional processing time of 3-5 business days may be required.2. Shipping Options:We offer Standard and Expedited Shipping at checkout to meet your delivery needs.Shipping fees are determined based on the method selected, destination, and the total weight of your order.3. Domestic Estimated Delivery Times:Standard Shipping: Typically delivered within 10-15 business days.Expedited Shipping: Typically delivered within 7-10 business days.Delivery times are estimates and can vary depending on your location and external factors.4. International Shipping:We provide international shipping to select countries.Standard Shipping: Typically delivered within  20-25 business days.Expedited Shipping: Typically delivered within 10-15 business daysRates and delivery times for international shipping vary depending on the destination and selected service.5. Order Tracking Information:After your order has been shipped, you will receive a confirmation email with tracking details.Use your tracking number to check the status and expected delivery date of your package.6. Possible Shipping Delays:While we aim to deliver within the estimated timeframe, factors like weather conditions, customs checks, or courier issues can cause delays.IIFA GIFTS is not responsible for any delays beyond our control.7. Accuracy of Shipping Address:Make sure the shipping address provided at checkout is correct to avoid delivery issues.IIFA GIFTS is not liable for orders shipped to incorrect addresses provided by the customer.8. Changes to Orders:Orders are processed quickly, so modifications or cancellations might not be possible once the order is placed.For urgent requests, contact our support team at iifacreation7141@gmail.com as soon as possible.9. Shipping Costs and Refunds:Shipping fees are non-refundable, except in cases where there has been an error on our part.10. Additional Shipping Details:Orders are shipped from our warehouse during regular business hours, Monday to Friday (excluding public holidays).We recommend choosing Expedited Shipping if you need your order by a specific date.Thank you for shopping with IIFA GIFTS.

Returns policy

Thank you for shopping with IIFA GIFTS, We are committed to providing high-quality, handcrafted products made to your specifications. Please review our return and refund policy carefully to understand the conditions that apply.1. No Returns or Refunds:Due to the custom nature of our products, we do not offer returns or refunds unless the item arrives damaged or incorrect.All products are carefully packaged to avoid any damage during shipping.2. Damages and Issues:Please inspect your order immediately upon receipt. If your item is defective, damaged, or if you received the wrong item, contact us immediately at iifacreation7141@gmail.com.We will promptly evaluate the issue and take the necessary steps to resolve it.3. Refund Process:Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.If approved, the refund will be processed to your original payment method within 7 business days.Please note that it may take additional time for your bank or credit card company to process and post the refund.If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at iifacreation7141@gmail.com.4. Required Documentation for Damaged Goods:A clear unboxing video showing the damage is required to process any return or refund. The video must show the package in its original state, with the damage clearly visible.Send the video along with your order number and a brief description of the issue to iifacreation7141@gmail.com.5. Evaluation and Resolution:Our team will carefully review the provided video to assess the damage.If the damage is verified, a replacement will be sent at no additional cost, or a refund will be processed, depending on the assessment.6. Non-Damaged Items:Returns or refunds cannot be offered for non-damaged items due to dissatisfaction with design, color, or any customization choices made during the ordering process.7. Order Modifications:Once an order is confirmed, changes or modifications may not be possible.If you need to request a modification, contact us immediately at iifacreation7141@gmail.com. We will try to accommodate changes if the order has not yet been processed.8. Important Notes:No refunds for partial or failed COD orders.Return shipping costs for any damaged goods will be covered by IIFA GIFTS.If a replacement is not possible due to stock limitations, a full refund will be issued..